The following data concerns complaints processed by the BBB over the last 36 months.
Complaints Closed As:
|
Closure Type Definitions
|
Last
1 month
to
12 months
|
Last
13 months
to
24 months
|
Last
25 months
to
36 months
|
Total Last
1 month
to
36 months
|
|
| Complaints Resolved |
10 |
10 |
8 |
28 |
77.78% |
| Complaints Unresolved |
1 |
0 |
0 |
1 |
2.78% |
| Administratively Closed |
1 |
4 |
2 |
7 |
19.44% |
| Complaints No Response |
0 |
0 |
0 |
0 |
0.00% |
| Total |
12 |
14 |
10 |
36 |
100.00% |
Complaints Concerning:
Nature Definitions
Closure Type Definitions
|
Advertising Issues
|
Selling Practices
|
Delivery Issues
|
Repair Issues
|
Service Issues
|
Customer Services Issues
|
Total
|
| Complaint(s) Resolved |
2 |
7 |
0 |
1 |
8 |
5 |
| Complaint(s) Unresolved |
0 |
0 |
0 |
0 |
0 |
0 |
| Administratively Closed |
0 |
2 |
0 |
0 |
2 |
1 |
| Complaint(s) No Response |
0 |
0 |
0 |
0 |
0 |
0 |
| Total Last 1-36 Months |
2 |
9 |
0 |
1 |
10 |
6 |
| Total Last 25-36 Months |
0 |
1 |
0 |
0 |
2 |
4 |
| Total Last 13-24 Months |
2 |
6 |
0 |
1 |
1 |
1 |
| Total Last 1-12 Months |
0 |
2 |
0 |
0 |
7 |
1 |
Nature Definitions
Closure Type Definitions
|
Guarantee Or Warranty Issues
|
Product Issues
|
Refund of Exchange Issues
|
Contract Disputes
|
Billing or Collection Issues
|
Total
|
| Complaint(s) Resolved |
0 |
2 |
0 |
1 |
2 |
| Complaint(s) Unresolved |
0 |
1 |
0 |
0 |
0 |
| Administratively Closed |
0 |
1 |
1 |
0 |
0 |
| Complaint(s) No Response |
0 |
0 |
0 |
0 |
0 |
| Total Last 1-36 Months |
0 |
4 |
1 |
1 |
2 |
| Total Last 25-36 Months |
0 |
0 |
1 |
0 |
2 |
| Total Last 13-24 Months |
0 |
2 |
0 |
1 |
0 |
| Total Last 1-12 Months |
0 |
2 |
0 |
0 |
0 |
Mouse-Over the complaint count to view detailed statistics.